Refund policy

MALABAR RESERVE - RETURN & REFUND POLICY

At Malabar Reserve, we take pride in harvesting and delivering the finest single-origin Indian spices. Because spices are food products and directly consumed, we maintain strict hygiene and safety standards.

1. Eligibility for Returns:
We accept returns or replacements within 5 days of delivery only under the following circumstances:
- The package arrived damaged or tampered with.
- The inner vacuum/tamper-evident seal was broken upon arrival.
- An incorrect item was delivered.

2. Non-Returnable Items:
- Products with opened inner packaging or broken seals (unless reported defective upon delivery).
- Return requests raised after 5 days from the date of delivery.

3. Process to Initiate a Return:
To request a return or replacement, please contact our support team within 5 days of delivery with:
- Order Number
- Clear photographs or a short video showing the damage, defect, or wrong item
- Email: support@malabarreserve.com | WhatsApp: +91 98765 43210

4. Refunds:
Once your request is inspected and approved, a refund will be processed within 5 to 7 business days to your original payment method. For Cash on Delivery (COD) orders, refunds will be credited via UPI or direct bank transfer.